Employee Assistance Program (EAP)
and Member Assistance Program (MAP)
A human, accessible and personalized approach.
At Brio PAE, we believe that there is no one-size-fits-all solution when it comes to psychosocial support. Every organization deserves fast, caring and professional access to an employee, member and family assistance program, no matter the size of the organization or the industry.
That’s why we’ve designed a flexible, modular and easily accessible offer, tailored to your needs, your challenges and your budgetary constraints. In addition, Brio EAP’s flexibility sometimes makes it possible to address access-to-service challenges for certain categories of workers who do not have access to services covered by insurance, such as seasonal, contract, and other workers.
Whether Brio EAP is implemented on a regular basis or on a referral basis to address gaps in other programs, we can adapt and support you in addressing issues related to your employee’s well-being.
Over the years, our flexibility and versatility have allowed us to deliver our services to members of associations and unions, but also to extend our services to students, users of housing cooperatives and many more.
An immediate response, a mobilized team
right from the start
Whether it’s a one-time need or an urgent situation, our team mobilizes without delay.
In the event of a crisis, we provide fast, coordinated response and work with you to define the most appropriate intervention methods for your needs.
Three EAP and MAP formulas to meet your needs
- Individual: Consultation hours are reserved for the employee or member.
- Transferable: The employee or member can transfer his or her consultation hours to a loved one.
- Family: Each member of the employee’s or member’s family has his or her own bank of consultation hours.
Regardless of the model you choose, you can cover 100% of your employees from day one.
A tailored implementation, right from the start
Before implementing our services, we take the time to fully understand :
- Your organizational concerns
- Your wellness goals
- Your operational or budgetary constraints
We offer services à la carte, on a referral basis or as part of a regular PAE/PAEF/PAM program, and then tailor our offer to ensure a concrete and lasting impact.
A complete, flexible, scalable offering
and ongoing support
A turnkey EAP/FEAP/MAP
Human-centered support right from the start:
- From day one, we support you in implementing the program to encourage its healthy and effective use.
- Managers and employees benefit from unlimited support through the 24/7 helpline, provided by a qualified team ready to intervene in delicate or distressing situations
Accessible and flexible services:
- Employees can open a file easily, without a password, using an intuitive website or our telephone line.
- Consultations are offered in face-to-face, virtual or hybrid formats, according to individual needs and preferences.
- Immediate response to crisis calls
A variety of therapeutic approaches:
- Our professionals use various recognized approaches, such as cognitive-behavioural therapy, at no additional cost.
- Option to cover part of the costs for those who have their own therapist
- Option to continue with the assigned private therapist or through group insurance, depending on eligibility criteria
- A change of therapist is allowed after the first session, with no justification required.
- Complementary interventions for complex situations
Ongoing and adaptative follow-up:
- We track usage every three months and hold an annual meeting to share challenges, opportunities and Brio EAP’s recommendations.
Quick, easy, safe access
At Brio EAP, support begins with the first request.
Our coordination team mobilizes immediately to ensure a rapid, and compassionate response. The professionals answering calls are trained to assess risks (suicidal, homicidal) and support employees facing personal, professional or family-related issues.
In case of emergency, an appointment can be offered in less than 24 hours. For regular requests, we guarantee a first appointment within a maximum of 10 business days.
If the situation evolves or becomes more urgent, we reassess without delay to speed up access to support.
More than just an EAP: a comprehensive organizational health solution
We go beyond individual consultation to offer complementary
services accessible to any organization, including :
- Professional, management and executive coaching
- Conflict management: Facilitation, conciliation and mediation
- Psychosocial risk (PSR) analysis
- Psychometric evaluation
- Critical incident and post-trauma intervention
- Outplacement and end-of-job support
- Organizational climate diagnosis
- Training courses, workshops and conferences
These services are available even if your EAP is not managed by Brio.
In summary
Brio PAE offers structured, agile human support that combines performance, flexibility and kindness.
It is also a management tool that facilitates the health and well-being of teams, while having an impact on employee presenteeism and absenteeism, for rapid and sustained support from the outset.