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Intervention and Consultation
Employee Assistance Program

Frequently Asked Questions (FAQ) Find the answers to your questions

  • Is Brio EAP offering a support service for managers?

    Brio EAP guides and supports all its clients who face different organizational challenges during complex events. Our professionals advise as much as human and labor rights resources, whether for managing of a critical incident or work harassment.

  • What are the qualifications and expertise of the EAP professionals?

    Our professionals are all qualified, and most of them are members of their professional order: psychologists, social workers, psychoeducators, sexologists, psychotherapists, career counselors, financial advisors, nutritionists, etc.

  • What services are provided by the EAP?

    Psychological health and human well-being specialists, Brio EAP’s services are diversified and mainly focused on the organization, association, or their employees, families, and members’ needs. Please visit the EAP section to learn more about our services.

  • How much does the implementation of an EAP cost?

    The costs vary and can be customized according to the needs. To learn more about the costs, please request a quote.

  • How can I contact my EAP?

    Requests can be made 24 hours a day and 7 days a week by dialing 1 888.799.0303 or online by visiting our Contact us section.


  • Can I continue with my specialist after having used all my EAP hours?

    It is possible to continue making appointments with the same professional; however, terms regarding the fees are at your sole discretion. Please note that most collective assurances do not cover all our specialists.

  • Is it possible to have an appointment close to my home?

    Our EAP is available across North America, and wants to be close to employees, families, or members. Finding a professional who can meet your needs close to your home is possible.

  • Will my organization or manager know about my process with the EAP services?

    No. All our services are strictly confidential. Even the existence and the nature of your appointments will never be divulged to anyone except if we have written authorization from you.

  • What services are available?

    With the help of the access code from your organization or association, please visit the My EAP section to know which services are available. You can always communicate with us at 1 888.799.0303 if needed.

  • Is it possible to get an appointment in the evenings or on weekends?

    Yes. Our professional consultation service is flexible and according to your availability and needs.

  • Is it possible to transfer my available hours to a family member?

    Yes, if the organization or the association has agreed to this. Please note that it is only possible to transfer hours to a member of your immediate family.

Should you have any questions or require further information, please do not hesitate to contact us.

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