Frequently asked questions (FAQ)

Frequently asked questions about employees

1. Is the service confidential?

Yes, confidentiality is an essential value for Brio PAE. No information is passed on to a third party or to your employer without your written consent. You can speak freely, in complete safety.

2. Is it really free?

Yes, your employer, organization or association covers the full cost. You will not be charged for the use of the EAP or MAP.

Exception: Unless you wish to meet a professional outside our network. If this is not possible, you can provide us with your receipt and Brio will reimburse you a portion according to the agreement with your employer.

3. Who can use the service?

All persons covered by the agreement: employees, members of the organization and, in certain cases, their relatives (partner, children, etc.). To check your eligibility, contact us.

4. Can I choose my professional?

Yes, you can make a request to the EAP to consult a professional of your choice. We will contact him or her to verify the possibility of collaboration. If this is not possible, a partial reimbursement of expenses (up to $75/hour) may be considered.

5. How do I access the service?

We are available 24/7. Contact us by phone for immediate assistance or online for regular inquiries. A member of our team will guide you through the process.

6. What kind of professionals are involved?

Over 1,600 qualified professionals: psychologists, psychotherapists, social workers, sexologists, coaches, legal advisors, nutritionists, etc. All are members of a professional order or recognized association.

7. What can I talk about?

You can consult on a wide variety of topics:

Psychological health anxiety, identity, limits, transitions
Professional life overload, difficult manager, back to work
Career reorientation, stagnation, retirement
Marital relations misunderstanding, conflict, communication
Family intergenerational conflicts, shared custody
Addictions : consumption, gambling, supporting a loved one
Finances financial stress, planning, inheritance
Legal aspects Immigration, DPJ, legal proceedings
Nutrition eating disorders, body image
Physical health chronic pain, post-partum, sleep

8. How many encounters are included?

The number of sessions varies according to your organization’s agreement. In general, a few free meetings are scheduled. Consult the “My EAP” section or contact us.

9. How is the professional assigned?

We take into account your needs, language, preferred genre and consultation format (online, in person, telephone). You can also request a change after the first meeting.

10. Do I have to be in crisis to seek help?

Not at all. EAP/MAP is also preventive. You can consult us to take stock, maintain your balance or prevent a deterioration in your well-being.

11. Is the service available in several languages?

Yes, services available in English, French and Spanish. Other languages available upon request, subject to availability.

12. Can I continue working with the professional once my hours are up?

Yes, you’ll need to discuss terms and fees directly with him or her. Most issue receipts that are accepted by group insurance companies.

Frequently asked questions about organizations

1. Who can benefit from your services?

Our services are aimed at companies and organizations of all sizes, across Canada, who wish to:

Improve the psychological well-being of their teams
Preventing psychosocial risks (RPS)
Promoting sustainable performance and organizational health

Our solutions are flexible and customized, whether you need one-off support or a structured program.

2. Do you offer your services across Canada?

Yes, Brio PAE has a national network of over 1,600 qualified professionals, available in face-to-face, online or hybrid mode. We ensure rapid coverage, even in remote areas.

3. What are the emergency response times?

In critical situations (e.g. post-traumatic incident, acute conflict), a specialized resource can intervene the same day, 24/7, wherever you are in Canada.

4. What makes Brio's EAP different?

Our EAP stands out for its simplicity, humanity and speed of access. No complicated portals: a simple call or click is all it takes to speak to a professional. The employee is taken care of immediately.

What types of support are available?

Our services include:

Psychological health (CBT, anxiety, exhaustion)
Access to personalized, human service
Access to psychologists and psychotherapists when needed
Financial, nutritional, legal and organizational support
Comprehensive organizational health services, including coaching, organizational health and climate diagnostics, potential assessment, conflict management and training
Teleconsultation / telemedicine
Unlimited support for managers

5. What formulas are available?

Individual: reserved for the employee
Transferable: employees can assign their hours to a relative
Family: each member of the family has his or her own bank of hours.

6. Can relatives benefit?

Yes, depending on the package chosen. Support can also be extended to the family from day 1 of membership.

7. What services do you offer?

We work on a variety of issues:

Professional, management and executive coaching
Training courses, workshops and conferences
Conflict management: facilitation, conciliation and mediation
Psychosocial risk analysis and support
Psychometric evaluation
Critical incident and post-traumatic intervention

8. How do you adapt your interventions to our culture?

Each service is co-constructed with you. We take into account your corporate culture, your HR challenges and your strategic priorities.

9. How do you set up a program?

Analysis of your needs and context
Development of a customized plan (à la carte, by reference or turnkey)
Rapid deployment without red tape
Ongoing monitoring with reviews and adjustments

10. Is your support structured?

Yes, we cover :

Team presentation
Quarterly and annual monitoring
Unlimited support for managers

11. Which professionals make up your network?

Brio PAE brings together :

Psychologists, psychotherapists, social workers
Nutritionists, lawyers, financial planners
Criminologists, sexologists, guidance counselors
Specialists in life and career coaching

12. Is it easy to access services?

Yes. Access is by telephone (24/7) or via a secure, intuitive digital platform. No complex steps.

How do I get a quote or speak with an advisor?

You can :

Fill in the quote request form
Chat with us live on the site
Call us at 1 888 799-0303

13. Do you offer referral programs?

Yes, you can designate certain managers to make ad hoc referrals to Brio. It’s a flexible and cost-effective option.

14. Is the service available on hiring?

Yes, support is available from the first day of employment, with no waiting period.

15. Does Brio offer multilingual service?

Yes, our professionals work in French, English and Spanish.

16. Can employees choose their therapist?

Absolutely. They can even change at any time, without justification, to ensure a climate of trust.

Frequently asked questions about speakers

1. What are the advantages of working with BRIO PAE as a professional?

Benefits include :

Total flexibility: you accept referrals according to your availability.
Relationships based on trust: BRIO PAE works with respect, transparency and collaboration.
Simplified management: zero reporting, zero administrative stress.
Recognized professionalism: you retain your self-employed status and full clinical freedom.
Punctual and guaranteed payment.
Free access to consultation offices in certain cities.
Access to quality tools and training at no or low cost.
Access to a support team for high-risk files.
Possibility of collaborating through different BRIO PAE services.

2. How is compensation managed?

Your fees are paid directly by BRIO PAE as agreed. You enter your hours in the digital platform and receive your payments at the end of each following month, according to a predictable schedule. In the event of late cancellation (less than 24 hours’ notice) or no-show, you will be paid 100% of your fee.

3. What are the requirements for working with BRIO PAE?

Admission requirements include:

Be a member of a professional order or association recognized by the EAP (RITMA or CITRAC only).
Have completed a university degree (BAC) in a field of intervention and have 1 year of experience in helping people.
OR have completed a college diploma (DEC technique) in a field of intervention and have 3 years’ experience in helping people.
Offer face-to-face availability.
Knowledge of certain approaches: cognitive-behavioral, solution-focused, systemic and psychosocial.

4. How do I submit my application?

You can submit your application by filling in the form on Indeed with your name, title and CV.

5. How to submit my hours in PROVIDERfiles

Here are the steps:

Go to files/cases
Open the customer file by clicking on “Edit”.
Go to the “session” section
Click on “edit” on the session you want to enter.
Enter date, time and duration of meeting.
Register

6. How to submit the secondary pattern in PROVIDERfiles