Conflict management: Facilitation, conciliation and mediation
Preventing conflict to better cultivate harmony at work
We believe that a healthy work climate depends on the ability to prevent, recognize and defuse tensions as soon as they arise.
Our approach fosters a calm, respectful and productive environment, with an emphasis on early intervention and caring.
Why prevent conflict now?
Unresolved conflicts have major repercussions on team performance and health:
- Up to 25% of total wages may be affected by internal conflicts (CNESST)
- 30% of employees in conflict experience severe stress
- A proactive approach reduces stress-related absences by 20-30%.
- 80% sustainable conflict resolution rate with a structured mediation process (Université de Sherbrooke)
Distinction between facilitation, conciliation and mediation
Comparison table
| Criteria | Facilitation | Conciliation | Mediation |
|---|---|---|---|
|
Role of the third party
|
Neutral dialogue moderator
|
Intermediary that brings positions closer together
|
Neutral third party to structure and guide the process
|
|
Level of conflict
|
Low to medium
|
Medium |
Medium to high |
|
Main objective
|
Improving communication and understanding
|
Finding common ground
|
Reaching a mutually acceptable solution
|
|
Third-party intervention
|
Minimal: facilitates exchange
|
Moderate: can propose solutions
|
Strong: guides, but imposes nothing
|
Our commitment
At Brio PAE, we support you in preventing and resolving disputes with a humane, flexible and confidential approach.
You benefit from :
- A safe space to express yourself freely
- A neutral, benevolent stance that encourages constructive dialogue
- A psychological safety net
The benefits of proactive conflict management
Strengthened team cohesion
Less absenteeism and stress
Increased job satisfaction
Reduce the risk of litigation
Ready to create a healthy, harmonious work environment?
Contact us to plan a conciliation or mediation process tailored to your needs. Together, let's choose prevention.